Shipping & Returns
Shipping Policy
Typically, your order will be shipped withing 3-7 Days.Generally, delivery time frame is between 6- 14 days, depending on the location. We ship our products using UPS, USPS, FedEx, DHL, or other shipping services depending on your location and the fastest available service. The delivery time frame is between 6-14 business days however, you may receive your items much earlier. All orders are shipped with tracking numbers so you can track them every step of the way! Any further questions or additional help, please reach us out through email to support@virtualparadise.shop
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@virtualparadise.shop
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@virtualparadise.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong
item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as
special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for
hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate
purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return
your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved,
you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the refund too